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Useful Information

  • What forms of payment do you accept?
Currently we accept all major credit cards and PayPal via PayPal Express check-out.
  • Do you ship internationally?
Yes, we ship First Class International by USPS.
  • How long will is take for my order to ship?
Generally, orders will ship in one to three business days. Shipping days are Monday through Friday. If we discover your purchase is out-of-stock we will notify you immediately.
  • How long will it take to receive my order? 
Shipping times will vary. Domestic shipments can take up to seven business days depending on handling times and where you live. A tracking number will be provided. International shipments can take up to 24 business days. Some countries support tracking for First Class International, but a majority still do not. VAT taxes or import duties are the sole responsibility of the customer. Please do not mistake these for extra shipping charges since they are usually collected by the deliverer.
  • What carrier do you use to ship my order? 
We use USPS for both domestic and international shipments.
  • Can I cancel my order for apparel or other physical merchandise? 

There is a 24 hour window to cancel your order for tangible goods. Digital orders cannot be cancelled.

  • Can I cancel my order for a digital product?

Sorry, no. Digital products are instant and can not be cancelled.

  • Can I change my order for physical goods?

There is a 24 hour window to change an order. Please contact us at generationwhypodcast@gmail.com with the subject line, "I need to change my order."

  • Do you offer returns?
At this time we do not offer returns.
  • What if something is wrong with my order?
Although we do not accept returns, if there is an issue with your order please do contact us and we will make it right.
  • I can't download the premium episode onto my mobile device.
You may have to download premium episodes from a laptop or desktop computer. If you have Dropbox on your mobile device you can download directly to Dropbox. Please make sure you are signed into your Dropbox account first before downloading.
If you still have issues please contact us