Shipping policy

When will I receive my order?

All of our products are produced on demand and will require 3-7 business days to create, when it is busy it may take 3-5 days longer.
We use UPS Mail Innovations. The package is delivered to your door by USPS. You will get your packages in an average of 5 days. You will also receive notification and tracking information when your order has shipped
Thank you for your patience!
Do you ship internationally?

Yes. We use Asendia USA. Asendia uses a service called International Priority Airmail (“IPA”). IPA travels by air then as priority in-country. The average transit time is 9-13 Days and this service is available throughout the world. You will also receive notification and tracking information when your order has shipped.
Are duties and taxes charged on international orders?

Shipments outside of the US may incur customs fees depending on the destination country. VAT taxes or import duties are the sole responsibility of the customer. Please do not mistake these for extra shipping charges since they are usually collected by the deliverer. The fee may vary depending on your order value, country limits, and other factors based on the product itself.
This is not something that we have control over, unfortunately, as it is a charge put in place by the country accepting the package.
A tracking number will be provided. International shipments can take up to 24 business days.
Will I receive shipping updates or a tracking number?

Yes, once your order is processed and fulfilled, you will receive an email from our fulfillment company with your shipping confirmation and tracking number.
Can I change my shipping address?

Yes, you can change your shipping address by emailing genwhypod@gmail.com with your order number and preferred shipping address with in 24 hours. We cannot change shipping addresses after an order has been processed and fulfilled.
Please pay close attention during the order process to avoid any delays in processing.

Spilt orders or Partially fullfilled orders

Orders may be split if certain items are delayed due to availability or backlogs so as to minimize inconvenience.
Some orders may be split into more than one package (at no extra charge) depending on size/content.
If an international shipment is split for any reason, both shipments may incur customs fees/taxes.